Zarq e Ada Jewels

Refund and Returns Policy

Return & Exchange Policy

At Zarq e Ada Jewels, we carefully inspect and pack every order to make sure your jewelry reaches you safely and beautifully. If there is an issue with your order, we’re here to help.

1. Returns & Exchanges

We accept returns or exchanges within 7 days of delivery for eligible items.

To be eligible:

  • The item must be unused and unworn.

  • It must be returned in its original packaging and not opened.

  • The jewelry must be in its original condition, without scratches, damage, or signs of wear.

  • Proof of purchase/order details must be provided.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.

Please send us:

  • Your order number

  • Clear photos/videos of the item

  • Photos of the packaging, if applicable

After reviewing your request, we will arrange an appropriate replacement or solution.

3. Non-Returnable Items

For hygiene and product-safety reasons, the following items cannot be returned or exchanged:

  • Earrings that have been worn

  • Personalized or customized jewelry

  • Items damaged after delivery due to misuse

  • Items showing signs of wear or alteration

  • Sale or clearance items, unless they arrive damaged or incorrect

4. Return Shipping

If the return is due to an incorrect, defective, or damaged item from our side, Zarq e Ada Jewels will cover the applicable return shipping cost.

For returns due to a change of mind or personal preference, return shipping costs may be the customer’s responsibility.

5. Refunds

Once your returned item is received and inspected, we will notify you about the approval of your refund.

Approved refunds will be processed through the original payment method or another available payment method, depending on the order and payment method used.

Shipping charges are generally non-refundable, unless the order was incorrect, defective, or damaged due to our error.

6. How to Request a Return

Please contact us through our official customer-support channel with your order number and reason for the return.

Our team will guide you through the return process.

Please do not send an item back without contacting us first.

Important Note

Because each piece is carefully packed before dispatch, we strongly recommend recording an unboxing video when opening your parcel. This helps us quickly verify any damage or missing-item claims.

Thank you for choosing Zarq e Ada Jewels.